5 Creation of Service Ticket, Resource Scheduler and Visit in C4C Service

Sunil Peddina 

How you differentiate Service request, Service ticket and Service Order in C4C or these 3 represent Service Ticket. Also, what are the different types of Service tickets available in C4C?


Satish Undapalli 

Hi Graeme, Thanks for the Video, one quick Question, Can you explain how can we make product Schedule relevant ? Thanks,


Oldack Sérgio Rabelo Coutinho 

Hi Graeme, nice video. One question, I see that your Resource Scheduler workcenter doesn't have the "Assignments" tab and when you do an assign it creates an "Visit" document type instead of an "Assign" document type. I searched all over fine tuning and didn't find anything. Do you know how to set it up? Thanks!