<br><br>Organizations must look beyond traditional methods of management in order to develop a workforce that has the ability to lead the company forward. And Among the crucial ingredients for a successful business is empathy. Business managers must empathize not only with their customers but with team members as well. Some managers may find employee empathy intolerable. Others are just so absorbed in their egocentric worlds that they are too busy proving their superiority over others.<br><br>Empathy is the ability to truly understand the feelings of other people. This kind of understanding lets managers to establish rapport which allows people to feel linked to each other. In business management, this allows you to truly know your employees and as a result create ways on how to further enhance their job performance. Although not everyone can empathize with employees, there are <a href=”http://icml-melbourne.bravesites.com/entries/general/tips-in-building-strong-client-rapport” target=’_blank’>management courses Melbourne</a> which can help you develop the key ingredients of being an excellent manager. Here are some tips on how to build empathy. <br><br>1. Listen – You must be an active listener in order to understand what other people are feeling. Active listening warrants the goal to truly understand what you’re hearing. It can be achieved by using your ears, eyes and heart every time you are conversing with an employee. <br><br>2. Ask questions – Asking questions to your employees shows that you care about them and that you’re interested to know how they are doing. <br><br>3. Don’t interrupt people. When an employee tries to address a concern, avoid being negligent. Don’t rush to offer your advice or don’t try to change the subject. Let employees express themselves freely without any interruptions. And once they’re done talking, you must ask permission before giving your opinion on the matter. <br><br>4. Understand non-verbal communication – Sometimes people say things but their actions say something else. But you can understand a person’s feelings without actually hearing about it. You must learn how to read other people’s actions. After all, actions do speak louder than words. <br><br>5. Smile – Avoid wearing a frown when you’re in the workplace. Start smiling at your employees whenever you see them. This will make you look more approachable and easy to talk to. <br><br>6. Give your undivided attention – Whenever you’re having a conversation with an employee, avoid doing other things such as frequently glancing at your watch, your mobile phone or taking phone calls. <br><br>7. Give positive recognition – Pay attention to how your employees do their tasks. Show your appreciation to those who are performing really well. Sincere words of recognition will encourage people to do even better. <br><br>8. Encourage everyone to share their opinions during meetings – Encouraging people to do so especially the quiet ones will help them build their confidence. <br><br>9. Show your interest in people – Ask employees about their hobbies, life challenges or aspirations. This will show them that you really want to get to know your employees more.
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